What is GLIST Oh My! Lash Serum?
The GLIST Oh My! Lash Serum is created to give you healthy, long, and luscious lashes. Formulated by clinical experts, it can visibly improve the way your lashes look in just a few uses. A swipe in the morning and another at night will yield results that you’ll see in an instant.
How do I use my GLIST Oh My! Lash Serum?
Pretty simple! Just a single swipe to wrap up your morning skincare routine and then repeat the same thing at night before you go to bed.
Can I use this serum with my lash extensions?
Ofcourse. Our potions are oil-free, so they won't damage theextensions. Always follow the correct instructions to enhance andstrengthen your own lashes.
Can I use it while pregnant or breastfeeding?
Therehave been no dangerous ingredients in Glist that could affectpregnant or breast-feeding mothers, but it is advisable to contactyour doctor before using it.
Can I use this with my mascara?
The serum doesn’t interfere with your mascara. If you use multiple eye products daily, it’s important to frequently clean your skin and lashes to prevent clogged pores. For best results especially at night, we recommend that you remove all makeup and other products from your lashes before applying.
Can I use this when I wear contact lenses?
We recommend removing it when you apply the serum but you can also apply the serum while wearing your lenses! Our mild formulation won’t affect your contact lenses.
What if the serum gets into my eyes?
Since GLIST Oh My Lash Serum is a product used near your eye area, this eyelash serum is created with care to ensure your comfort and safety. Unlike other serums for the lashes, its consistency is just right: not too thick so the roots of each lash can absorb it faster and not too thin so it doesn’t easily drip onto your eyes.
If any small amount of the product gets into your eyes, lightly rinse your eyes with running water then seek professional help if needed. For more safety information, kindly check our PACKAGING USAGE INSTRUCTIONS too upon getting your serum.
Does GLIST test on animals?
Giving you long and luscious lashes without the guilt, we don’t subject our formulation to animal testing. We find better clinical tests to ensure the quality of GLIST that’s cruelty-free, with 100% no animal-derived ingredient used.
How long does the product last?
When not opened, the serum lasts for three (3) years from its manufacturing date. Once it is used, it’s good for use up to twelve (12) months. Depending on usage, a single bottle can last you up to six (6) months or more.
How do I know if this product works well for me?
Before using the serum, do a 24-hour skin patch test, preferably at the back of your hand. Observe any reactions that may occur and if the skin doesn’t react badly then it means the serum works well with your skin type.
Is it safe for me to use it, especially if I have sensitive eyes?
Our miracle eyelash serum is approved by the FDA. Here’s a list of ingredients that cannot be found in our product to ensure your safety anytime:
- No artificial fragrance
- No paraben
- No solvents
- No mineral oil or petrolatum
- No talc
- No urea
- No hydroquinone
- No triclosan
- No phthalates or BPA
- No sulfate-derived ingredients
- No Calcium Disodium EDTA, Disodium EDTA, Tetrasodium EDTA, Trisodium EDTA
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How long will it take to receive my order? Can I track it?
All processing of orders is normally done out from our warehouse in (State) within 3-5 business days. Subject to existing precautionary measures to ensure the health of our workers at the Fulfillment Center, you may encounter delays in order processing and delivery.
You will get an email update as soon as your order has been placed. You can track its progress after the information has been forwarded to you. Please see our Shipping page for more detailed information.
Can I ship to different addresses?
You can only ship your orders to one (1) address at a time when you check out. This means that if you want to ship out a variety of products to different locations, you need to check out your cart per address.
Can I cancel my order?
Unfortunately, it can not be canceled or changed after an order has been issued. If you no longer want the product, please wait until you have obtained your order and then follow our Return Guidelines to return the product for refunds.
tracking and shipping
How do you handle the shipment process and how much are the shipping rates?
The shipping costs depend on the delivery location and the delivery method that you have chosen.
Do I get a tracking number for my shipment?
Yes! All orders have to have a tracking code. It will be sent to your account automatically. You can monitor your order using the code that we provided.
If you got a confirmation email with your tracking code, this indicates that your order has been dispatched. Tracking numbers can take 5-9 business days to update depending on the carrier. Typically this is attributed to our large order number.
My package was Lost/Stolen? Can I get a new one?
GLIST shall not be responsible for lost or stolen products. The carrier must usually decide if your order can be put in a safe position at your address of delivery.
Can I have a different address from my billing address?
Yes, absolutely! You will do so by filling in your information as the 'billing address' and the address you want to give your order as the 'shipping address'
Wrong Address Disclaimer
I made a mistake, I typed in the wrong address, what can i do?
It is the buyer's responsibility to make sure that she or he correctly enters the shipping address. We do our utmost best to enable faster processing and delivery periods, so there is a very limited time to cancel / switch your order or change your order address. Please write to us at email@example.com as soon as you put your order if you decide to change your shipping address. We will do our utmost to make the change, but we can't promise that we will be able to do so, since there are different time limits under which to do so.If it's too late for our team to make adjustments to your order, the only thing we can do is wait to see if the package will be returned to us. When it is returned to our warehouse, we will deliver it to the right address or give you a full refund.
Returns & Exchange
After placing an order to Glist, you are responsible for the cost of returning the shipment back to GLIST. For more information about how to return your packages, please refer to our policy below.
This Returns and Exchanges Policy extends to all transactions made through the getglist.com website. We are pleased to receive returns and exchanges within 30 days on all products that have not been used, open and for the same exact packaging that you have received. Kindly note that we have a plastic vacuum wrap on the item and when this is tampered, open, or destroyed the item is already considered open. A photo of the product will be submitted prior to the start of the return procedure.
There are several FAQs regarding our return policy:
I have received a damaged, defective, and/or incorrect item(s). What am I going to do?
If you receive any damaged, defective or incorrect item(s), pleasecontact us promptly within 30 days from the date of delivery andindicate the damage, defect or incorrect item(s) with a photo of thebox with the clear tracking number displayed and a photo of theproduct received. Our Online Returns Team will inspect the complaintsand proceed with the options available to return faulty products fora replacement or gift code voucher. We would happily provide areplacement of the original item(s) purchased, free of charge, aslong as the products are available.
Why is Glist Products non-returnable when it is opened?
In compliance with the federal and state guidelines and for theprotection of our customers and carriers, our products are considerednon-refundable. GLIST products are deemed to be a hygienic product.We take matters of hygiene and public safety strictly and thereforedo not allow open or used products to be returned for the health andsafety purposes of all our customers.
Do I have to pay for the Shipping of my return products?
Yes, all customers are liable for their own return shipping charges.We advise that you submit your return with a tracking option viaUSPS, UPS or FedEx insured parcel post, because GLIST would not beresponsible for lost or misplaced returns.Note: Please mention "RETURN, NO DUTIES" on the package, otherwise the package can be returned back to you.
Can I return my Glist Products without contacting you?
Before sending your return, you must contact us, since the returnaddress may be different from the address from which your order wasoriginally sent. It is important that you contact us prior toreturning the package.
How do I keep track of my returns?
Monitor your return / exchange using the details provided by yourcarrier to guarantee that it is shipped to GLIST. We will give you areturn email confirmation as soon as we have obtained your packageand the refund has been processed, you can also check the status ofyour return or exchange in your online order record.
When can I receive my refund?
A full refund will be given to theoriginal method of payment after we have obtained, reviewed andverified that the returned package has not been opened. All customersmust notify us after the package has been shipped back to provide uswith tracking details so that we can process the refund.Note: Most financial institutions would take an average of 3-5 business days to process the refund, although it can take longer. Please give up to 7 business days before calling us for a refund to your financial institution. For more details , please contact your card provider.
How can I contact you?
You can reach us via email at firstname.lastname@example.org during business working days.To get in touch, please include your order number and product information in your email. We always promise a response within 24 hours and will be glad to help you!
Will I be refunded for my Express/Normal Delivery Cost?
No. We offer freestandard shipping on all orders above $50 USD, however noexpress/normal shipping charges can be refunded.